Expectation Management

五月 29th, 2008

I was recently strikingly impressed by the service quality of ICB*, when I was trying to transfer some money to refund Chick, for one big favor she did for me.

It was late afternoon and I made sure I walked in 10 minutes before 5pm. It was actually the second bank I checked. And the reason I didn’t make the transaction in the first one is that the queue note said there were 47 people waiting before me. You can now imagine how happy I was when I walked in ICB* and figured out that ZERO people was waiting in line.

Thanks to the help of one very kind but questionable lady clerk, I got to fill in the WRONG sheet for money transfer. And again, thanks to very “EFFICIENT” service of the second lady clerk, I missed the deadline for inter-bank money transfer, which is 5pm!

I had to initiated a little negotiation with her and her supervisor. Although finally I got what I want and got the transaction done by whatever means without losing my manner, I was quite uncomfortable at the end.

Something was absolutely wrong, either my expectation or the bank’s services. The thing is, although ICB* is already publicly listed, I don’t see it taking any step to improve itself to satisfy the shareholders, at least from a customer’s point of view. Then I might have to manage my expectation to a reasonable level. Let’s say next time, I spare one hour for a one step transaction with them. Is that fair enough? Or maybe the easier answer is not to have anything to do with it anymore.

On this very afternoon, I have to say, Chicken, your bank is way better than that one. We appreciate it!

Lost and Found

五月 26th, 2008

丢失一只耳环,在一个热闹的周五晚上。

她们总在各种时间和地点以一只为单位离奇走失,剩下另外一只形影孤单从此索居。

高人建议我把她们通通改成吊坠,果然是个很合理的去处,欢迎mm们借鉴交流。

每个马大哈大概都和我一样,恨不得每个物件都有个号码,以便寻不见时随call随到。可惜这幕场景只能在梦里上演。

于是生活里充满了找寻的乐趣和发现的惊喜。就像那些来来去去的朋友,带给我们不同的习惯,又先后离开。往往是人走了,变化却还在。

假使有个Lost and Found,有称职的警察叔叔帮我们找回丢失的过往:曾经自由的灵魂,逝去的快乐时光,那一刻的温暖和彼时的来不及。

保险箱或许是保存重要物件的安全办法,只是拟清单的工作大不容易。

这个非典型周末颇有些“建树”,见了几个老同志和小朋友,吃喝了些古怪玩意儿,探访了若干新鲜去处,重温了个把从前的玩乐,加了班,还买了几盆花。

启事:寻一只白色贝壳耳环,愿以一周饭局致谢。

多事之秋

五月 12th, 2008

2008年的月历已经翻到了第五页。

还没突破手足口病新闻的重围,又经历了一场地震惊魂。

一个貌似平静的下午,十几层的地面开始晃动,伴随着几声金属闷响。拎起包拔腿就走,半路经过若无其事的两个前台美女,交头接耳的一会议室的开会者,顺便拉走几个要坐电梯下楼的同事。

消防通道开始分外通畅,往下走走人便越发多了起来:有人快走,有人慢走,有人边走边发短信,有人开始打电话,还有人竟然在抽烟。。。。。。

混乱中我开始思考,会不会碰到大师兄呢?伊在楼下的某层,由于楼层分在不同的电梯,基本没有发生过偶遇事件。

在彻底转晕之前成功转到了一楼空地上。转眼功夫空地上就站满了惊魂未定的各色人等。可恨的是某工程师同事半天后抽着烟斗踱着方步近来show off他的淡定,大家相互取笑一番,无话。

站了将近一个小时的大街,陆续听到四川和武汉传来的坏消息,心狠狠地揪了一下,自然面前,人类是多么的渺小。不知道有多少人会失去生命,为他们祈祷,更觉得该珍惜一切,  Live everyday like there is no tomorrow. 谢谢打来电话的朋友,也希望你们和你们的家人都平安。

打开电脑看新闻,地震是头条,第二条和第三条分别是存款准备金上调和4月份CPI上涨8.5%。都不是什么好消息,调控目标似乎已然是不可能完成的任务,在这个多事之秋。