Expectation Management
I was recently strikingly impressed by the service quality of ICB*, when I was trying to transfer some money to refund Chick, for one big favor she did for me.
It was late afternoon and I made sure I walked in 10 minutes before 5pm. It was actually the second bank I checked. And the reason I didn’t make the transaction in the first one is that the queue note said there were 47 people waiting before me. You can now imagine how happy I was when I walked in ICB* and figured out that ZERO people was waiting in line.
Thanks to the help of one very kind but questionable lady clerk, I got to fill in the WRONG sheet for money transfer. And again, thanks to very “EFFICIENT” service of the second lady clerk, I missed the deadline for inter-bank money transfer, which is 5pm!
I had to initiated a little negotiation with her and her supervisor. Although finally I got what I want and got the transaction done by whatever means without losing my manner, I was quite uncomfortable at the end.
Something was absolutely wrong, either my expectation or the bank’s services. The thing is, although ICB* is already publicly listed, I don’t see it taking any step to improve itself to satisfy the shareholders, at least from a customer’s point of view. Then I might have to manage my expectation to a reasonable level. Let’s say next time, I spare one hour for a one step transaction with them. Is that fair enough? Or maybe the easier answer is not to have anything to do with it anymore.
On this very afternoon, I have to say, Chicken, your bank is way better than that one. We appreciate it!
Filed under 杂议 | Comments (4)Lost and Found
丢失一只耳环，在一个热闹的周五晚上。
她们总在各种时间和地点以一只为单位离奇走失，剩下另外一只形影孤单从此索居。
高人建议我把她们通通改成吊坠，果然是个很合理的去处，欢迎mm们借鉴交流。
每个马大哈大概都和我一样，恨不得每个物件都有个号码，以便寻不见时随call随到。可惜这幕场景只能在梦里上演。
于是生活里充满了找寻的乐趣和发现的惊喜。就像那些来来去去的朋友，带给我们不同的习惯，又先后离开。往往是人走了，变化却还在。
假使有个Lost and Found，有称职的警察叔叔帮我们找回丢失的过往：曾经自由的灵魂，逝去的快乐时光，那一刻的温暖和彼时的来不及。
保险箱或许是保存重要物件的安全办法，只是拟清单的工作大不容易。
这个非典型周末颇有些“建树”，见了几个老同志和小朋友，吃喝了些古怪玩意儿，探访了若干新鲜去处，重温了个把从前的玩乐，加了班，还买了几盆花。
启事：寻一只白色贝壳耳环，愿以一周饭局致谢。
Filed under 杂议 | Comments (5)多事之秋
2008年的月历已经翻到了第五页。
还没突破手足口病新闻的重围，又经历了一场地震惊魂。
一个貌似平静的下午，十几层的地面开始晃动，伴随着几声金属闷响。拎起包拔腿就走，半路经过若无其事的两个前台美女，交头接耳的一会议室的开会者，顺便拉走几个要坐电梯下楼的同事。
消防通道开始分外通畅，往下走走人便越发多了起来：有人快走，有人慢走，有人边走边发短信，有人开始打电话，还有人竟然在抽烟。。。。。。
混乱中我开始思考，会不会碰到大师兄呢？伊在楼下的某层，由于楼层分在不同的电梯，基本没有发生过偶遇事件。
在彻底转晕之前成功转到了一楼空地上。转眼功夫空地上就站满了惊魂未定的各色人等。可恨的是某工程师同事半天后抽着烟斗踱着方步近来show off他的淡定，大家相互取笑一番，无话。
站了将近一个小时的大街，陆续听到四川和武汉传来的坏消息，心狠狠地揪了一下，自然面前，人类是多么的渺小。不知道有多少人会失去生命，为他们祈祷，更觉得该珍惜一切, Live everyday like there is no tomorrow. 谢谢打来电话的朋友，也希望你们和你们的家人都平安。
打开电脑看新闻，地震是头条，第二条和第三条分别是存款准备金上调和4月份CPI上涨8.5%。都不是什么好消息，调控目标似乎已然是不可能完成的任务，在这个多事之秋。
Filed under 杂议 | Comments (3)